Privacy Policy – MasaGo

Effective Date: May 28, 2026

MasaGo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use MasaGo.

MasaGo is powered by Cyberdatalive Ltd, a UK-based company.

1. Information We Collect

We may collect:

• Personal Information: Full name, Email address, Phone number, Billing address, Date of birth, Account credentials
• Booking Information: Appointment history, Preferences, Therapist selections, Service notes
• Payment Information: Payments are processed securely by third-party providers such as Stripe. We do not store full card details on our servers.
• Device and Technical Information: IP address, Browser type, Device identifiers, Operating system, Usage analytics, Cookies and tracking data
• Location Information: With your consent, we may collect location data to improve booking and nearby service experiences.

2. How We Use Information

We use your data to:

• Provide and manage bookings
• Process payments
• Improve platform functionality
• Personalize user experience
• Provide customer support
• Prevent fraud and abuse
• Send transactional communications
• Comply with legal obligations

Where legally permitted, we may send promotional communications. You can opt out at any time.

3. Legal Bases for Processing (GDPR)

Where GDPR applies, we process data based on:

• Contractual necessity
• Legitimate interests
• Legal obligations
• User consent
• Protection of vital interests

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain secure sessions
• Analyze platform performance
• Improve user experience
• Deliver relevant content

Users may control cookies through browser settings.

5. Data Sharing

We may share data with:

• Service providers
• Payment processors
• Cloud hosting providers
• Analytics services
• Legal authorities where required by law

We do not sell personal data.

6. International Data Transfers

Because MasaGo operates globally, your information may be transferred and processed outside your country of residence.

Where required, we implement safeguards such as:

• Standard Contractual Clauses
• GDPR-compliant transfer mechanisms
• Secure processing agreements

7. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Legal compliance
• Fraud prevention
• Legitimate business purposes

Retention periods may vary depending on applicable laws.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

California residents may also have rights under the CCPA.

Requests may be submitted to: privacy@masago.app

9. Data Security

We implement industry-standard security measures including:

• Encryption
• Secure payment processing
• Access controls
• Monitoring systems
• Secure cloud infrastructure

However, no digital system is completely immune from security risks.

10. Children’s Privacy

MasaGo is not intended for children under 18 without parental or legal guardian supervision where permitted by law.

We do not knowingly collect personal data from children unlawfully.

11. Third-Party Links

Our platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external platforms.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on: www.masago.app

Continued use of the Services constitutes acceptance of revised policies.

13. Contact Us

For privacy-related inquiries:
MasaGo Privacy Team
Email: privacy@masago.app