Terms of Service – MasaGo

Effective Date: May 28, 2026

Welcome to MasaGo (“MasaGo,” “we,” “our,” or “us”), a global wellness and massage booking platform powered by Cyberdatalive Ltd, a company registered in the United Kingdom.

These Terms of Service (“Terms”) govern your access to and use of the MasaGo website, mobile applications, booking systems, payment services, and related platforms (collectively, the “Services”).

By accessing or using MasaGo, you agree to these Terms. If you do not agree, you must not use the Services.

1. Eligibility

You must be at least 18 years old to use MasaGo independently. By using the Services, you confirm that:

• You are legally capable of entering into binding agreements.
• All information you provide is accurate and current.
• Your use of the platform complies with applicable laws in your country or region.

2. Nature of the Platform

MasaGo is a digital platform that connects users with wellness and massage professionals and related services.

MasaGo may:

• Facilitate bookings
• Process payments
• Manage customer communications
• Provide scheduling and support tools

MasaGo does not provide medical advice, diagnosis, or healthcare services unless explicitly stated.

Users should consult qualified healthcare professionals regarding medical conditions or treatment concerns.

3. User Accounts

To access certain features, you may need to create an account.

You agree to:

• Keep your login credentials secure
• Maintain accurate profile information
• Notify us immediately of unauthorized account activity

We reserve the right to suspend or terminate accounts involved in:

• Fraudulent activity
• Abuse
• Harassment
• Illegal conduct
• Violation of these Terms

4. Payments and Pricing

Payments may be processed through third-party payment providers including Stripe and other secure payment gateways.

By making a booking, you agree that:

• Prices are displayed in applicable currencies
• Applicable taxes or fees may apply
• Payments may be subject to local banking regulations
• Refund policies may vary depending on service type and provider

MasaGo is not responsible for:

• Bank processing delays
• Foreign exchange charges
• Third-party payment failures

5. Cancellation and Refunds

Users may cancel bookings according to the cancellation policy shown during booking.

Late cancellations or missed appointments may:

• Result in partial or full charges
• Affect future booking privileges

Refund requests are reviewed case-by-case and subject to applicable consumer protection laws.

6. Health and Safety

Users must disclose relevant health conditions before receiving services.

Massage providers may refuse service if:

• A treatment may be unsafe
• There are undisclosed medical risks
• The user behaves inappropriately or aggressively

MasaGo maintains a zero-tolerance policy for:

• Harassment
• Sexual misconduct
• Violence
• Discrimination
• Abuse toward providers or clients

Violations may result in permanent account termination and reporting to authorities where required.

7. Intellectual Property

All content on MasaGo, including:

• Logos
• Branding
• Software
• Text
• Graphics
• Images
• Videos
• Platform design

is owned by MasaGo and/or Cyberdatalive Ltd and protected under international intellectual property laws.

You may not:

• Copy
• Redistribute
• Reverse engineer
• Modify
• Commercially exploit

any part of the platform without written permission.

8. Privacy and Data Protection

Your use of MasaGo is also governed by our Privacy Policy.

We aim to comply with:

• UK GDPR
• EU GDPR
• California Consumer Privacy Act (CCPA)
• Other applicable international privacy laws

9. Third-Party Services

The platform may integrate with third-party providers including:

• Payment processors
• Analytics providers
• Cloud hosting services
• Communication tools
• Mapping and location services

We are not responsible for third-party platforms or their policies.

10. Limitation of Liability

To the maximum extent permitted by law, MasaGo and Cyberdatalive Ltd shall not be liable for:

• Indirect damages
• Loss of profits
• Loss of data
• Service interruptions
• Injuries arising from third-party service providers
• Unauthorized access caused by user negligence

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless MasaGo, Cyberdatalive Ltd, employees, affiliates, and partners from claims arising from:

• Your misuse of the platform
• Violation of these Terms
• Breach of applicable laws
• Harm caused to service providers or other users

12. Global Use and Compliance

MasaGo operates internationally. Users are responsible for ensuring that their use of the Services complies with local laws and regulations in their jurisdiction.

13. Modifications to Services

We may:

• Update features
• Modify pricing
• Suspend services
• Change platform functionality

without prior notice where permitted by law.

14. Termination

We reserve the right to suspend or terminate access to the Services at our discretion where:

• These Terms are violated
• Fraud or abuse is suspected
• Required by law or regulation

15. Governing Law

These Terms shall be governed by and interpreted under the laws of England and Wales unless otherwise required by mandatory local consumer laws.

16. Contact Information

For legal, privacy, or support inquiries:

MasaGo
Powered by Cyberdatalive Ltd
Email: legal@masago.app
Website: www.masago.app